200% HAPPY GUARANTEE

YES, 200% guarantee. We want you to be totally happy with your purchase. If you are not entirely satisfied with your purchase, simply return the items in their original condition and packaging back to us within 7 days of receipt for a full refund or exchange. 

DOMESTIC  (AUSTRALIA) - Domestic orders are eligible for a refund or exchange.

INTERNATIONAL - International orders are eligible for exchange only at this moment.

 

RETURN CONDITIONS

The items will only be accepted when they are free from use/wear, odor and in an unspoiled condition to receive a refund or exchange. 

 

EXCLUDED ITEMS

Returns or exchanges cannot be accepted for sale items unless faulty.

 

PROCESSING TIME

Refund or exchange requests will be processed within two working days of receipt where possible.

 

REFUNDS

Once the returned items are received and inspected, refunds will be credited back to you based on the original form of payment minus applicable shipping costs in the following several business days, depending on the payment method used at checkout. 

 

RETURN POSTAGE

Currently, customers are responsible for return postage costs. For security and peace of mind, an insured registered post is recommended for returns as we are not liable for items are damaged or lost in the return journey.

 

RETURNS PROCESS

Follow these simple steps to return:

1. Contact UNID at  store@untouched-id.com and notify us of your intent to return.
2. Ensure that your item(s) meet the return conditions.
3. Complete the returns form and pack together with the items you would like to return in a protected parcel.
4. Post the parcel back to us.

 

If you have any inquiries about returns or exchanges, feel free to get in touch via: store@untouched-id.com.